Help & FAQ

PAYMENT

We currently accept payment in the form of credit card (American Express, Visa, Master Card, and Discover) and PayPal. Orders will be processed within 48 hours pending item availability and credit card approval. All purchases shipped within the state of California will be charged sales tax.

DOMESTIC SHIPPING

Nutrifaye offers FREE domestic shipping on all orders over $75.00 via USPS First Class Parcel Mail with 3-5 day delivery in most areas. We also offer paid shipping methods including Insured USPS Priority Mail and expedited options from UPS. Once your order has been fulfilled, you will receive a confirmation email containing a tracking number to track your package. Should you wish to use an alternative shipping method, add signature confirmation, ship to a P.O. Box, or schedule a Saturday delivery, please contact us directly.

Please make sure your shipping address is correct. Orders that are returned because of an invalid address will incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

INTERNATIONAL SHIPPING

International orders may be shipped via USPS First Class International, Priority International Mail, Priority Express International Mail, or DHL. Once your order is fulfilled, you will receive a confirmation email containing a tracking number to track your package.

Should you wish to upgrade your shipping method to a different method not listed, add signature confirmation, or ship to a P.O. Box, please contact us directly. Please note the delivery dates are estimations and occasionally, shipments may be delayed in customs. We are required to accurately declare the value of all international orders on customs forms and packing slips. All customs duties, taxes, or fees are the sole responsibility of the customer.

IN STORE PICK UP

Nutrifaye offers FREE in store pick up for local customers in Los Angeles, California. Processing time for pick up orders is 24 hours and you will receive a confirmation email once your order is available for pick up. In store pick up is available Tuesday, Wednesday, and Friday from 10am-6pm only. Please bring your confirmation email when you come to collect your order. Please call us at 424-279-9565 with any questions.

PRE-ORDER POLICY

Items listed as "Out of Stock" or "Coming Soon" may be purchased on a pre-order basis only. Placing a pre-order reserves the item for you when our inventory arrives. You will receive an e-mail when the item is ready for shipment. Discounts or other promotions may be applied to pre-orders. PLEASE NOTE: Your credit card will be charged at checkout for all pre-orders. We will reach out via email to provide updates on your order and may be reached via email or by phone.